1> How does one become “The Inner Circle”(TIC)member?

2> What are the unique features of the TIC programme?

3> How long is a TIC membership valid for?

4> What details are required for the TIC Membership?

5> How can a member update the change of contact details?

6> Where can a member earn points using The Inner Circle card?

7> What are the different Tiers in the Inner Circle program?

8> What rewards and privileges do TIC members get?

9> How many points can a TIC member earn across Landmark Group Outlet?

10> How frequently does the point get updated in the TIC member’s account?

11> What is the validity of the points?

12> How can members check their point information?

13> How can a member track TIC membership number?

14> Does one get reward points on all purchases?

15> How can a member redeem the TIC points?

16> Where can a member redeem the TIC points? What is the process?

17> How does one get to know about the special offers and promotions?

18> Will TIC points be awarded to institutional purchase of Gift Vouchers?

19> Can member terminate their membership card?

20> What are the features of the Standard Chartered Inner Circle Platinum Credit Card?

21> How can a TIC member apply for the Standard Chartered Inner Circle Platinum Credit Card?

 

1> How does one become “The Inner Circle”(TIC)member?

One can become a member of The Inner Circle programme by paying a fee of Rs.300. The membership card will be issued at the time of enrollment at the store. You can get the enrollment form at the cash counter or Inner Circle Lounge.

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2> What are the unique features of the TIC programme?

The Inner Circle program is India’s leading retail group loyalty programme and we TIC members unique benefits to shop across Landmark Group stores. The TIC members can enroll into the Inner Circle program, earn and redeem their points in more than 125 stores across India. The programme is positioned to offer our TIC members exclusive rewards and privileges.

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    3> How long is the TIC membership valid for?

The Inner Circle membership is valid for Lifetime.

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  4> What details are required for the TIC Membership?

The details that are required for the membership are Name, Residential address with Pin code, Mobile number, Email id, Date of birth & other details and are required to be filled in the enrollment form.

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5> How can a member update the change of contact details?

a) Member can call the toll free number 1800-425-2444 or 1800-200-9444 between 10:00 AM to 7:00 PM on all days.
b) Member can visit any of the Landmark Group Outlets at Lifestyle, Home Centre, Max, Auchan, Splash and Bossini.
c) Member can write to feedback@theinnercircle.co.in

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6> Where can a member earn points using The Inner Circle card?

a) Points can be earned while shopping across Landmark Group Outlets at Lifestyle, Home Centre, Bossini, Max, Auchan, Splash, Gloria Jean’s Coffee & Polynation in India.

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7> What are the different Tiers in the Inner Circle program?

There are 3 Tiers in the Inner Circle Program. Refer to the below mentioned table for criteria for attaining the respective tiers.

*Tier Spends(Rs.)
Silver Spends between 1/- to 14999/-
Gold Spends between 15000/- to 64999/-
Platinum Spends above 65000/-
The above spends are for a period of 12 months and from the month of tier attainment.
* Applicable on Net Invoice Amount.

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8> What rewards and privileges do TIC members get?

TIC Members get exclusive rewards and privileges based on their tiers.
Refer the below table for detailed Rewards & Privileges.

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9> How many points can a TIC member earn across Landmark Group Outlet?

For every spend of Rs 100/-, reward points will be awarded as per the table below. The TIC card needs to be presented at the time of billing.

Tier Lifestyle, Home Center, Splash and Bossini Auchan MAX Citymax
Silver 2 1 2 2
Gold 3 1 2 2
Platinum 4 2 2 2

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10> How frequently does the point get updated in the TIC member’s account?

The points get updated within 72 hour.

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11> What is the validity of the points?

The TIC points are valid for a period of 12 months from the month of accrual.

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12> How can members check their point information?

Members can check their point information in any of the following three ways
a) Enquiring at the TIC lounge.
b) Visiting website www.theinnercircle.co.in and log in with their Id and password
c) SMS “TIC” to 56767

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13> How can a member track TIC membership number?

a) Membership number can be tracked through registered mobile number.
SMS “TIC” to 56767 from the registered mobile number. The membership number along with the points balance and tier status will be sent as a SMS.

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14> Does one get reward points on all purchases?

Points will not be awarded or earned in the following cases:
i> Discounted or marked down merchandise.
ii> Special offers, promotions or items excluded by the management.
iii> Purchase of Gift Vouchers.

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15> How can a member redeem the TIC points?

The member should have accumulated a minimum of 166 points for redemption. On accumulation of 166 points, the member can visit our stores and redeem the points. The unit value of a point is Rs. 0.60. A valid photo identity along with the TIC card is mandatory.

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16> Where can a member redeem the TIC points? What is the process?

Points can be redeemed across any of the Landmark Group outlets at Lifestyle, Home Centre, Max, Bossini, Auchan, Splash, Gloria Jean’s Coffees & Polynation in India. At Lifestyle, Homecentre & Max stores points can be redeemed real time at the cash counter. Gift Vouchers are issued in multiples of Rs.100 at other Landmark Group outlets.

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17> How does one get to know about the special offers and promotions?

Members will get SMS and E-mailers regarding the special offers and promotions.

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18> Will TIC points be awarded to institutional purchase of Gift Vouchers?

TIC points will not be awarded for institutional purchase of Gift Vouchers.

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19> Can member terminate their membership card?

Why terminate a wonderful privileged membership that promises a gamut of rewards and privileges. But if a member still wants to, they can. Walk into any Landmark Group Outlet and handover the card at TIC Lounge for termination and write a mail to feedback@theinnercircle.co.in

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20> What are the features of the Standard Chartered Inner Circle Platinum Credit Card?

To enhance the benefits and further add value to our lnner Circle members, we have recently launched a new platinum co-branded credit card – the Standard Chartered Inner Circle Platinum Credit Card. The card combines the power of loyalty (The Inner Circle Program) with the convenience of credit offered by Standard Chartered Bank on their platinum platform. The consumer can earn up to 9X reward points for shopping at Lifestyle and will also be rewarded for spends outside the Landmark group.

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21> How can a TIC member apply for the Standard Chartered Inner Circle Platinum Credit Card?

You can visit a Lifestyle store to apply for this card or sms ‘GET’ to 9987123123 to be called back for further information.

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